Open the intake action history and confirm that the booking is marked failed—not confirmed.
Check whether the calendar connection is active and authorized.
Review the requested consultation type, time zone and slot.
Use the visible fallback task to contact the caller or book manually.
Do not retry manually if an automated retry is still running; this prevents duplicate appointments.
Escalate with the intake ID and calendar action ID, not with unnecessary caller details.
Need more help? Talk to our team and we will walk through it with you.
